Terms & Conditions
This document details the terms & conditions that constitute the basis of the relationship between kkonnect World and Customers. As the service provider and “you” the visitor to our site and/or an existing client receiving our services. You are required to read this document carefully, be aware about the services we provide and the terms and conditions, disclosures, warranties, understandings and limitations relating to the performance of on the part of “kkonnect World and “you”. It is only after the acceptance of these terms and conditions by “you” that (kkonnect World) will proceed to the next step of registering you as a client, charging of fee and start providing services as per the plan selected/opted by you.
- ACCEPTANCE OF TERMS
The use of our services. is subject to the following Site Terms. Use of this site constitutes your acceptance of these Site Terms which take effect at the time you first access the site. If you do not accept these Site Terms, you must not use this site. We kkonnect World reserves the right to update the Site Terms at any time without notice to you. We kkonnect World reserves the right to change these Site Terms at any time by posting changes online. It is your responsibility to refer to these Site Terms on accessing this site. Continued use of this site after such changes to the Site Terms constitutes acceptance of those posted changes.
Software, Materials, Services and other related information are collectively referred to as “Content.”
- You or you
“You” means you individually, any person, including any employer that you are acting on behalf of united pc expert
Means kkonnect World Support Services, which are kkonnect World chat and phone, based computer optimization and cleaning services as set forth on the kkonnect World The Services include virus diagnosis, virus removal, PC tune-up, Internet login protection, email account setup, software installation, printed setup, printer support, and general computer trouble shooting services. The scope of the services is subject to change without notice, and kkonnect World may discontinue or modify the Services in its sole discretion
Means any software used by kkonnect World in connection with the Services.
- Subscription Period
Means the time period that Subscriber is eligible to receive the Services.
kkonnect World are provided only via phone, Internet chat and remote desktop sharing. Services are provided upon Subscriber’s contacting kkonnect World support as explained on the kkonnect World Subscriber authorizes kkonnect World to configure its computers and delete the files that kkonnect World deems unnecessary to a computer’s operation.
To provide the Services, kkonnect World must access a computer or network receiving the Services over the Internet. A high speed Internet connection is highly recommended in order to avoid delays or problems with the Services. Subscriber is solely responsible for providing an Internet connection and access to its computers. Subscriber must assist kkonnect World in any manner necessary to diagnose the computer and provide the Services. Failure to fully cooperate with the kkonnect World representative shall be considered a breach of this Agreement. All instructions and steps taken in providing the Services shall be left to thekkonnect World representative’s sole discretion. Subscriber warrants that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, Subscriber must have administrator rights to the computer, have a back-up of all data on the computer, and provide kkonnect World with correct and accurate information.
As a requirement, precedent to you being able to use any of the tools, functions and services offered you by this site, you must read and agree to be bound by each and every one of the terms and conditions contained in this Agreement. Should you access any element of this site, or use any functions, tools, or services that this site offers, register as a member, or view any text or graphics, such activities on your part means explicitly and definitely that you have read this Agreement and agree to be bound by the terms and conditions contained herein. Should you not agree to be bound by each and every term and condition contained in this Agreement, you must leave this Site promptly and you may not retain our services.
- Expiration of Service
We fully reserve the right to expire any prepaid and unused professional time and services that remain on your account if such has not been used within a year of the original purchase date. Such unused professional time and services will thusly expire and shall not be usable or refundable upon expiration. We shall have no duty to notify you of our decision to expire the unused professional time or services or any pending expiration.
- Failed Service Attempts
We will act in all reasonable ways to establish the nature of the problem(s) that require our professional attention and to locate, analyze and correct those errors or problems. Nonetheless, we do not promise that, despite our best efforts that we will be able to successfully resolve the problems you have retained us to check up and repair. Consequently, you are still liable for and must pay us for our time spent attempting to repair your problems even if we cannot, using all reasonable efforts, produce actual repairs.
- RENEWAL POLICY
You understand that kkonnect World subscription will renew at end of your subscription cycle unless explicitly stated otherwise. Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with kkonnect World. If you would like to opt out of the ‘Auto Renewal’, please call us at +1 866 664 4335 (India) and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service.
- REFUND POLICY
For subscription based plans, a full refund will be issued if kkonnect World has not been able to resolve even a single issue for you within the first 15 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Not with standing this kkonnect World may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for refund when any of the following criterions are met:
You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
The issue is out of scope for the particular plan.
15 days have not passed after the issue was last worked upon by a kkonnect World Tech-Expert.
- Limitation to act
Any action you contemplate to initiate must be within a year from the date of your cause of action. You agree that the extended period of plan will not be used to facilitate the application of law of limitations to cover an otherwise uncoverable old act. Should there be a case where kkonnect World is held accountable for any reason, you agree that in no case the liability of kkonnect World will be greater than the amount paid under the plan for the period when cause of action took place.“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”
If you are dissatisfied with the work performed, you must submit your complaint in writing within seven calendar days of the service being performed otherwise you expressly relinquish any ability to dispute the quality of service and any related refusal to pay our service and related charges. We will act in response to your written complaint as soon as we are able to and will endeavour to resolve the issues regarding your complaint. All complaints that are not resolved will be resolved by mandatory, binding arbitration as set forth herein.
- Governing Law; Venue
Subscriber and kkonnect World agree that any disputes related to this Agreement shall be governed in all respects by and construed in accordance with the laws of the India.
- Entire Agreement.
This Agreement shall constitute the entire Agreement between the parties. Any waiver of this Agreement shall only be effective if it is in writing and signed by both parties. kkonnect World may change, modify, amend, suspend or discontinue any aspect of the Services in its sole discretion, including pricing, scope of the Services, its website, and the Services available in any subscription plan. Such changes will be made without notice or liability to Subscriber or to any third party. kkonnect World may impose limits on certain features of the Services at any time. kkonnect World may amend this Agreement at any time by posting a copy of the amended Agreement on the kkonnect World website. Such amendments may be made in kkonnect World’s sole discretion and are binding when posted. Subscriber must review the Agreement periodically to obtain notice of any changes. Continued use of the Services constitutes acceptance of any changes. Section headings are for convenience only and shall not be considered in the interpretation of this Agreement.
All trademarks referenced on the website are the property of their respective owners. No association with any real company, organization, product, person, or event is intended or should be inferred, unless specified.
- Governing Law & Jurisdiction
These Site Terms and conditions are governed by the Law of West Bengal and will be interpreted in accordance with the laws of the West Bengal and by the laws of the West Bengal without regard to its conflict of law provisions. You the customer should agree to submit yourself to the exclusive jurisdiction of ordinary courts of Pennsylvania.